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Human Factors in Healthcare

Human Factors in Healthcare
Managers Course

Human Factors training in healthcare enhances clinical performance through an understanding of the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour in clinical settings. A human factors approach to patient safety differs from traditional safety training in that the focus is less with the technical knowledge and skills required to perform specific tasks, but rather with the cognitive and interpersonal skills needed to effectively manage a team-based, high-risk activity.

All NHS leaders need patient safety training so they have the knowledge and tools to drive change and improvement.

Improving safety through education and training
Recommendations - Commission on education and training for patient safety 2016.

The training equips participants with a set of non-technical skills that complement technical competency and include teamwork, situation awareness, decision making, communication and workload management. Healthcare staff need to recognise that human error is inevitable and that cooperative and collaborative teams are the greatest asset to achieving safety and high reliability in complex and hazardous work environments. The training provides participants with an in depth understanding of the human causes of error and thereby develops the ability to take a proactive approach to the avoidance, trapping and mitigating of errors.

Human factors in healthcare training
Human Factors in Healthcare Managers Course

The HF Managers Course is 3 days and suitable for all mangers, supervisors, team leaders and all healthcare staff wishing to gain an in-depth understanding of Human Factors in healthcare. This course may be delivered at GAT UK Training Centre or in company at clients' location worldwide. The course syllabus may be adjusted to suit the specific needs of the organisation.

Human Factors in Healthcare Managers Course Programme

    • What are human factors?
    • Safety and human performance
    • Conceptual model of human factors
Human Error
    • Slips, lapses & mistakes
    • Communication
    • Information processing
    • Automation and ergonomics
Organisational Culture
  • Patient safety concepts
  • Culture and violation
  • HF and policy compliance
  • Assessing organisational culture
Leadership & Teamworking
  • Team dynamics
  • Affective leadership
  • Conflict
  • Personality and behaviour
  • Manchester Patient Safety Framework
Non-technical skills
    • Behavioural markers
    • Briefing & debriefing
    • Effective feedback
    • Assessing safety behaviour
Incident Management
    • Incident reporting systems and processes
    • Grading patient safety incidents
    • Gathering data
    • 'Being Open' policy
Root cause analysis
  • RCA tools and techniques
  • Developing an action plan
  • Objective report writing
Change management
  • Integrating safety & human factors
  • Integrating lessons learned

Course Schedule

This course can be scheduled at your facility, or at our training centre as required. Please enquire for further details on booking.