Human Factors in
Safety Critical Organisations
Managers Course
A human factors approach to safety differs from traditional safety training in that the focus is less with the technical knowledge and skills required to perform specific tasks, but rather with the cognitive and interpersonal skills needed to effectively manage a team-based, high-risk activity.
A key objective is to equip the workforce with a range of non-technical skills that complement technical competency and include teamwork, situational awareness, decision making, communication and workload and fatigue management.
All staff need to recognise that human error is inevitable and that cooperative and collaborative teams are the greatest asset to achieving safety and high reliability in complex or hazardous work environments. At all levels within the workforce there should be an understanding of the human causes of error and an ability to take a more proactive approach to the avoidance, trapping and mitigating of errors.
The HF Managers course is 3 days of training and is designed for personnel including managers, supervisors, assessors, incident investigators, safety post holders and all those who require a deeper understanding of human factors in the workplace. The training uses classroom facilitation and practical exercises, including group discussions and incident reviews to analyse the impact of human factors in the working environment, with consideration of the entire team and all supporting services. The syllabus content may be adjusted to suit the specific needs of the organisation. A typical syllabus will cover:
- Human error
- Workload management
- Teamwork
- Leadership
- Communication
- Decision making
- Fatigue management
- Stress
- Threat & error management
- Standard operating procedures (SOP)
- Vigilance
- Information processing
- Situational awareness
- Conflict
- Automation
- Non-technical skills assessment (NOTECHS)
This course is available at our training centre in the UK and can also be delivered as a bespoke course for your organisation at your location.
